Shoppers confused by mall dress codes have called for greater clarity on what can be worn and the potential punishments if the rules were broken. A straw poll of shoppers and store staff at The Dubai Mall revealed mixed views on what could and could not be worn.

Shop assistants at a number of stores told The National there was no in-store dress code for customers.
All said they would not ask a customer to leave for breaking the mall’s dress code if someone complained.

“The mall has a dress code policy, but we have nothing specifically related to this issue,” said an assistant at a sportswear outlet. “We wouldn’t kick anyone out if someone complained. Instead, we would advise the person complaining to contact the mall staff.”

Although most retail staff were aware of a policy, they could not provide details on what the punishment would be if the rules were broken. “To be honest, although there are rules in the mall they aren’t really enforced,” said a security guard at an electronics and entertainment store. “You have to understand that we get many, many tourists at this mall and although some know the rules, a lot don’t.”

It was unclear what action would be taken if a mall visitor wearing “inappropriate” attire was the subject of a complaint. “We do occasionally get some people complaining about what other shoppers are wearing,” said a mall information desk assistant.

“I believe they are initially asked by security to buy and wear more appropriate clothing at one of the shops here,” she said. “If they refuse then I believe the police are called, but I’m not sure.” This was contradicted by a member of mall security who said shoppers would not be ejected if someone complained about their dress. Read More