RTA Receives 1 Million Calls in First Half of 2017
- The call centre of the Roads and Transport Authority (RTA) in Dubai has received 1,184,100 calls during the first half of 2017
- The RTA call centre response rate is 11 seconds per call, which compares well with the planned response period of 20 seconds per call
- The RTA call centre has processed 25,715 transactions through the IVR system, received 317,272 inquiries, and processed 65,613 transactions via emails
- Madinati observations clocked 12,619 cases during the first half of 2017, recording a sign-off rate of cases amounted to 99.7%
- The Roads and Transport Authority (RTA) is the regulatory authority for all matters regarding transport and road safety in the emirate of Dubai
- The RTA call centre number is 8009090
- 1,084,635 calls were received by RTA call centre during the first half of 2016
- The RTA call center won the Best Customer Call Center in the 2016 edition of the Hamdan bin Mohammed Programme for Smart Government Award
- The Madinati initiative was launched by RTA in 2010 to encourage people to be part of the RTA’s endeavour to ensure traffic safety for all and keep Dubai clean
