In adherence with the Smart Dubai initiative, Dubai Electricity and Water Authority (DEWA) announced the closing of its Customer Centre in Al Hamriya starting from November 30.

The decision is in line with the government’s vision to reduce visitors to government departments by 80 per cent by 2018.

To streamline smart transformation, DEWA is looking to adhere to the government’s directives to enhance and develop all services.

Saeed Mohammed Al Tayer, MD & CEO of DEWA said the decision aims to adopt innovation and creativity in the provision of government services, while improving them to the highest levels.

“This will further develop smart services provided to customers, as we intend to manage all Dubai’s facilities and services using smart, integrated systems,” said Al Tayer.

DEWA has launched its Ashal (Arabic for ‘Easier’) initiative to inform visitors of its customer happiness centres. DEWA witnessed an increase in smart adoption reaching 72 per cent in Q3 of this year.