Dubai Electricity and Water Authority (DEWA) has launched its Always Stay Connected campaign, to increase customer awareness about what to do to continue enjoying its services.

DEWA provides its customers with simple recommendations and steps, for sustainable and uninterrupted services. This includes updating personal details via DEWA’s Smart App or website to receive the Green Bill and SMS services, and due payments notifications.

Customers should go through their Green Bill for a better understanding and also monitor their consumption while checking for any potential water leaks if they think their consumption is unnecessarily high. Customers are also required not to overload their existing supply. Thus, if they are building any temporary tent or extension, they must attain prior approval from DEWA to ensure the power supply is not disrupted. Also, DEWA provides customers with the electricity supply exclusively, and it is not allowed for customers to sub-let or redirect their electricity to other premises without prior approval. Customers are able to make payments through the DEWA website, DEWA Smart App, DEWA Customer Happiness Centres, payment machines at EPPCO, ENOC and Etisalat, Emirates Post Offices, direct debit through banks, and a variety of other payment channels. “DEWA applies the world’s latest technologies in its Customer Happiness Centres, and provides 24/7 emergency services. DEWA adopts the latest technology-driven services, to achieve the best results in smart services ensuring customers’ happiness,” said DEWA managing director and CEO, Saeed Mohammed Al Tayer.