DEWA Achieves Significant Results with Smart Services
- DEWA announced it has achieved significant results through its smart services, in an attempt to reduce visitors to government office by 80% by 2018
- The e-adoption of Dewa’s smart services is at approximately 76% at the end of Q2 of 2017
- DEWA customers can activate electricity and water services once they get their Ejari contracts, without having to visit DEWA customer happiness centres
- DEWA’s efforts work to achieve the vision of the Dubai Government, which aims to promote transparency in the government sector
- The Dubai Electricity and Water Authority (DEWA) is a public service infrastructure company that was founded on 1st January, 1992, by Sheikh Maktoum bin Rashid Al Maktoum, former Ruler of Dubai
- DEWA employs a workforce of over 9,000 employees and provides over 600,000 customers with electricity and over 500,000 customers with water
- DEWA launched the “8080 initiative” to increase customer awareness of its smart services on DEWA’s smart app and website
- Dubai residents can get Ejari contracts from any real-estate company or typing offices certified by the Dubai Land Department
- DEWA has succeeded in transforming all its services into smart services barely one year from the launch of the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world
