More than a hundred Dubai Electricity and Water Authority’s (DEWA) staff will get training aimed at improving their service to customers.

DEWA launched the fifth phase of its ‘Beyond Customers Expectations programme’, which it says provides staff with a comprehensive framework focused on the highest quality standards in service provision and customer happiness.

The programme includes an introduction to customer services, enhancing communication skills, identifying customer needs, enhancing interpersonal skill, dealing with inappropriate behaviour and angry customers.

Sixty one employees from its customer care centre, 63 customer happiness centres, and 10 from invoice services department, will take part in the programme.

Saeed Mohammed Al Tayer, managing director and chief executive of the utility provider, said: “DEWA is committed to providing the highest quality services and adopting the best international practices to achieve the happiness of the community.”